Return Policy

We offer returns within 30 days of purchase. You can return your product for an exchange, or a refund to the original payment method.

Please note the following conditions apply to our return and refund policy:

• Returned items must be returned in their original product packaging.
• Returned items must have no visible signs of wear or use.
• For returns requiring a refund, a restocking fee of 20% of the order value is applicable.
• Return shipping is the customers responsibility.
• Return shipping costs are payable by the customer.
• Any lost or damaged returns are the responsibility of the customer. No refunds will be issued until the products are returned and inspected by our staff.

To initiate a return: 

• Please contact your dealer to discuss returning your items
• For retail customers please reply to your order confirmation to initiate a return

For repair returns please see our repair returns policy: https://emtron.world/pages/repair-returns